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  2. Q&A


  • Shinjo, Access guide, ~airplane·bus·JR edition~

    5 minutes walk to the nearest station, JR"Shinjo Station
    Yamagata Shinkansen (bullet Train), Ou Main Line Main Line, Rikuu East Line, Rikuu Continue reading
  • Shinjo, Access guide, ~Car edition~

    Shinjo City, National Route 13 47 cross in a cross.
    Mogami River Boat Tour, Hijiori Onsen, Ginzan Onsen Narukokyo Gorge, a famous spot for aContinue reading
  • Is there a parking lot?

    There are about 80 cars in front of the front entrance of the hotel and on the north side of the hotel.
    Outdoors Parking Lot, you can park eContinue reading
  • Is there a convenience store nearby?

    FamilyMart is about a 3-minute walk away.
  • Is there a drugstore nearby?

    "Tsuruha" is a 2-minute walk away.
    Business hours are from 9:00 to 22:00.
  • Is there a bank nearby?

    There is "Kirayaka Bank" in Shinjo Eki-mae
    It is about 8 minutes on foot.
  • Is there a post office nearby?

    Shinjo Eki-mae Post Office" about 6 minutes on foot.
  • Do you have a recommended restaurant outside the hotel?

    We will guide you to the location at the front desk.There are many places about 5 minutes on foot.
    Maps are also available, so feel free to Continue reading
  • I would like to send my parcel first by courier ...

    We will keep it at the front desk.
    Please enter the guest name and check-in date in the name field of the form.
  • Can I check in before 15:00?

    We will do our best to meet your request if a room is available upon arrival.
    However, if you check in before 14:00, you will be charged an Continue reading
  • Is it possible for day use?

    I'm sorry.
    Although there is no plan of day use which guests can use now,
    There are plan for day trips such as banquets, conventions and conContinue reading
  • Do you have a microwave?

    We have a microwave oven available free of charge in the 5th floor coin launderette.
  • Can you do the cleaning?

    If you leave it at the front desk by 11:30 am,
    It will be handed over at the front desk after 19:00 on the day.

    If you deposit after 11:30,Continue reading
  • Can I request a fax / copy?

    The front desk can handle this matter.
    Checkout is also possible at checkout.
  • Do you rent a computer?

    We rent it at the front desk for 1,000 yen (tax included) per night.
    Please present your ID when applying.
  • Do you have a coin laundry?

    There is a coin-operated laundrette on the 5th floor.
    We installed two each washing machine and drying machine.
    It costs 200 yen (tax includContinue reading
  • Can I use the internet in my room?

    Wi-Fi is available in all rooms.(No password required)
  • Can the restaurant be used without reservation?

    I'm sorry.Depending on the situation such as the banquet on the day,
    The restaurant may be closed.
    Sorry to trouble you, but please inform uContinue reading
  • What are the restaurant opening hours?

    The opening hours of the restaurant are as follows.
    ·Breakfast 6:30 to 9:00

    ·Lunch 11: 30-14: 30(Last Order 14: 00)
    ·Supper 17:00 to 20:30(Continue reading
  • Is it possible to sleep with a child?

    It is possible, but
    Children who sleep on the same bed must be in the third grade of elementary school or younger.
    There is no charge.

    WhenContinue reading
  • Is it possible to ship packages?

    The front desk can handle this matter.
    Paper, cardboard, covers, etc. are also available.
    The treatment is Yamato Transport.
  • I would like to leave my luggage after check-out

    We will keep it at the front desk.
    Please do not hesitate to contact us.
  • Can I extend my check-out?

    The following additional charges will be incurred.
    ·Until 14:00 → 1,000 yen per hour(Tax included)
     ※Japanese-style room / deluxe room is 1,Continue reading

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