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What are the check-in and check-out times?
Check-in is from 15:00 and check-out is at 10:00.Can I extend my check-out time?
Yes, this is possible, but there will be an additional charge in addition to the accommodation fee.·Until 14:00 → 1,000 yen per hour (exclud…Continue readingCan small children share a bed with the guest?
Yes, it is possible, but children must be in the third grade of elementary school or younger.There is no additional charge.However, if you c…Continue readingPlease tell me the price for an extra bed
I'm sorry.At the moment, we are not able to accommodate extra beds.Is it possible to leave my luggage before or after check-in?
Yes, available.We will provide you with a coupon at the front desk and assist you.If you wish, we can put your luggage in your room.If you w…Continue readingCan I connect to the Internet in the room?
Free Wi-Fi is available in the guest rooms.Please enter the password and ID listed in the guest room information.Can I send luggage from the hotel?
Yes, available.The front desk can handle this matter.
We also have cardboard boxes and bags available (for a fee), so please feel free to as…Continue readingWhat are the fax and copy fees?
Faxing costs 100 yen (tax included) per destination.Black and white copies cost 20 yen (tax included), and color copies cost 50 yen (tax inc…Continue readingStorage of valuables
Unfortunately, our hotel does not provide safes in the guest rooms.Valuables can be stored in the coin lockers in the lobby on the first flo…Continue readingAre there vending machines and coin laundry facilities?
The vending machine corners are located on the 1st and 5th floors.
Please purchase detergent for the coin laundry (100 yen each) at the fron…Continue readingWhat amenities are available in the guest rooms?
Our hotel provides amenities to ensure your stay is comfortable.
■LCD TV, telephone, electric kettle, tea set, refrigerator (for carry-in on…Continue readingCan minors stay at the hotel?
Minors will not be allowed to stay alone without permission from their guardians.Is there a children's rate for breakfast?
Unfortunately, there are no children's rates.Preschool children eat free of charge.Can I pay at the restaurant when I check out?
Yes, available.After using the restaurant, please tell the staff your room number and have them sign the form.Rental equipment
Our hotel also has equipment available for loan at the front desk.Please do not hesitate to contact us.(Please understand that there are lim…Continue readingCan you provide cleaning service?
If you leave it at the front desk by 11:30 am,
It will be handed over at the front desk after 19:00 on the day.
If you deposit after 11:30,…Continue readingAbout receipts
Q: Can I create a handwritten receipt?
A: Yes, it is possible.Please ask the staff about this when you check in.
Q: I have already made an …Continue readingShinjo, Access guide, ~airplane·bus·JR edition~
5 minutes walk to the nearest station, JR"Shinjo Station
Yamagata Shinkansen (bullet Train), Ou Main Line Main Line, Rikuu East Line, Rikuu …Continue readingShinjo, Access guide, ~Car edition~
Shinjo City, National Route 13 47 cross in a cross.
Mogami River Boat Tour, Hijiori Onsen, Ginzan Onsen Narukokyo Gorge, a famous spot for a…Continue readingIs there a parking lot?
There are approximately 100 parking spaces in front of the hotel's main entrance on the north side.
This is a flat parking lot, so even larg…Continue readingIs there a convenience store nearby?
FamilyMart is about a 3-minute walk away.Is there a drugstore nearby?
Tsuruha is a 10-minute walk away.
Business hours are from 9:00 to 22:00.Is there a bank nearby?
There is "Kirayaka Bank" in Shinjo Eki-mae
It is about 8 minutes on foot.Is there a post office nearby?
Shinjo Eki-mae Post Office" about 6 minutes on foot.Do you have a recommended restaurant outside the hotel?
We will guide you to the location at the front desk.There are many places about 5 minutes on foot.
Maps are also available, so feel free to …Continue readingIs it possible for day use?
I'm sorry.
There are currently no day use plan available for guest rooms.Do you have a microwave?
They are available on the 5th to 7th floors, near the stairs.What are the restaurant opening hours?
The opening hours of the restaurant are as follows.
·Breakfast 6:30 to 9:00(Please enter by 8:30.)
·Lunch 11:30 to 14:00(Last order 13:30)※…Continue reading